BlueCross BlueShield of North Carolina Customer Service Information

In this Guide...

Learn how to find the BlueCross BlueShield of North Carolina customer service help you need, when you need it. This directory of Blue Cross NC customer service phone numbers and contact information can help you connect with right department.

BlueCross BlueShield of North Carolina is part of the Blue Cross Blue Shield brand family, which is one of the largest and most recognizable names in the health insurance industry. As an affiliate company, Blue Cross NC offers the same dedicated customer service as its parent company. 

The customer service representatives at Blue Cross NC are accustomed to receiving a range of different requests. Below is a guide to each of these common customer service requests and how Blue Cross NC can provide the assistance you’re looking for. 

If you're looking for Medicare Advantage insurance plans from Blue Cross NC, you can compare available plans online or call to speak with a licensed insurance agent.

1
Contacting Blue Cross NC Customer Service by Phone and Online

Blue Cross NC may be reached at 1-877-258-3334 from 8:00am to 7:00pm Monday through Friday.

Blue Cross NC also offers an online customer service portal for members called “Blue Connect.” Here, you may perform various tasks such as requesting new ID cards, updating your contact information, reviewing a claim status, checking your benefits and more. 

2
Find Health Care Providers in the Blue Cross NC Network

Blue Cross NC has an online doctor lookup search tool where you can find doctors who will accept your plan. You can filter for provider name, specialty and location. The provider list is updated on a weekly basis. 

You may also call 1-877-258-3334 for help locating a network provider or to request a paper copy of the directory. 

3
Search for Drugs Covered by Blue Cross NC Plans

You can use the online prescription drug search tool to look up the copayment or coinsurance amounts for various medications, or you can call 1-877-258-3334 to request a paper copy of the drug formulary for your plan.

4
File a Coverage Appeal or a Complaint

Call 1-877-258-3334 for help starting the appeal process or consult your Member Guide. Appeals may be made for a denial of claims or benefits, and complaints may be filed against providers.

5
Get Help Paying a Bill

You may make a payment for a Blue Cross NC Medicare Advantage, Medicare Part D or Medicare Supplement Insurance plan by phone by calling 1-844-395-4545, or you can submit a payment online in your Blue Connect account.

For individual, family or dental plans, call 1-800-333-7009 to pay over the phone, mail a check to the address on your bill or pay online in your account summary. 

6
How to File or Check the Status of a Claim

Only in rare instances will you have to file a claim yourself with a Blue Cross NC Medicare plan or health insurance plan. You will need to file claims for eyeglass lenses, frames and any dental products you receive. 

Call 1-877-258-3334 for help filing a claim. To file a claim for prescription drugs obtained at a non-participating pharmacy, use the phone number on your plan ID card. 

Log into your Blue Connect account to check the status of a claim including how much money has been applied toward your deductible, the coverage ratios for every member of the policy and more. 

7
Request a New Blue Cross NC ID Card

Call 1-877-258-3334 or log into your Blue Connect account and click “Get Your ID Card” to download a digital ID card, print a paper one or request one by mail.

8
Enroll in a Plan or Switch to a New Plan

To enroll in or switch individual or family plans or supplemental coverage, contact customer service at 1-877-258-3334. 

For help enrolling in a Blue Cross NC Medicare plan or to compare Medicare plans that may be available where you live, you can compare plans online or call to speak with a licensed insurance agent.

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