UnitedHealthcare Customer Service and FAQs

In this article...
  • Get the answers to some common questions and learn how to contact UnitedHealthcare customer service for the correct UHC department phone number you need.

UnitedHealthcare has a dedicated customer service department ready to assist existing customers. 

If you are not currently enrolled in a UnitedHealthcare Medicare plan, you can contact a licensed insurance agent for help comparing plans. If you are enrolled in a UnitedHealthcare plan, the frequently asked questions listed below might be able to give you the answer you’re looking for and a customer service phone number where you can get further assistance. 

What Can You Do With a UnitedHealthcare Online Account?

A lot of the help you need from a customer service department is available via the UnitedHealthcare online member portal. Some of the things you can do after creating an account include:

  • Reviewing claims
  • Searching for hospitals and health care providers
  • Viewing benefits
  • Updating or managing personal and account information
  • Printing temporary ID cards
  • Signing up for paperless delivery of documents and communication

Does UnitedHealthcare Have an App?

Yes, you can search for the UnitedHealthcare app in the Apple App Store from an Apple device or in the Google Play store from an Android. The UnitedHealthcare app allows you to perform many of the same functions as the online member portal.

What If I Lost My UnitedHealthcare ID Card or Don’t Have My ID Card With Me?

Call 1-866-414-1959 from 8:00am to 8:00pm Monday through Friday if you do not have a UnitedHealthcare ID card or if you need to request a replacement UHC card.

Is UnitedHealthcare Customer service Available on Social Media?

Yes. You may connect with UnitedHealthcare on Facebook and Twitter and have your questions answered by a representative.

Does UnitedHealthcare Customer Service Offer Language Support?

Yes. UnitedHealthcare’s customer service department provides communication materials in other languages or large print. You may even ask for an interpreter. UnitedHealthcare members may call the phone number on the back of your plan ID card for language support and non-members may call 1-888-383-9253.

What If I Have Trouble Accessing the Website or App Because of a Disability?

Call 1-844-386-7491 if you have a disability that is making it difficult to access information through the UnitedHealthcare website or mobile app. TTY or RTT users may dial 711. 

Where Can I Look Up the Meanings of Certain Terms?

Health insurance can be confusing, so UnitedHealthcare and UnitedHealth Group provide the Just Plain Clear Glossary where customers can type in a word they may not understand and find the meaning.

My Question Was Not Answered. How Can I Contact UnitedHealthcare Customer Service? 

If you have logged into your member account and still can’t find assistance for your needs, call 1-866-414-1959 to speak with a representative from UnitedHealthcare. 

If you have questions about UnitedHealthcare Medicare plans, you can search online for plans that are available where you live, or you can call to speak with a licensed insurance agent who can help you compare plans.

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