Get Help Replacing a Lost, Stolen or Damaged Medicare Card

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  • If your Medicare card has been lost, stolen or damaged, follow these instructions to replace your Medicare card. You can also use our helpful links to log in to your MyMedicare.gov or Social Security account.

Your Medicare card is a valuable item, as it helps you use your Original Medicare (Part A and Part B) health insurance benefits when receiving health care. Your Medicare card also contains important private information such as your Medicare number that could be used for fraudulent purposes if it winds up in the wrong hands.

Beneficiaries should take extra care to keep their Medicare card in a safe place at all times. Accidents happen, though. If your Medicare card is lost, stolen or damaged, here are some recommended steps you can follow to get a replacement card. 

How Do I Get a Medicare Replacement Card?

Follow these steps if you have lost your Medicare card and need to order a replacement. 

  1. Call the Social Security Administration at 1-800-772-1213 (TTY 1-800-325-0778) to report your lost Medicare card and request a new one. You may call from 7 a.m. to 7 p.m. (all U.S. time zones) Monday through Friday. You may also order a replacement Medicare card at your local Social Security office in person.

  2. Visit MyMedicare.gov to log in to your account and view your Medicare Summary Notice. This allows you to ensure that no Medicare claims have been submitted in your name that you don’t recognize. If any claims have been filed since you lost your card, your card may have been used for Medicare fraud, and you should report it by contacting Medicare at 1-800-MEDICARE (1-800-633-4227) and the Inspector General’s fraud hotline at 1-800-447-8477.

  3. You may also print an official copy of your Medicare card by logging into MyMedicare.gov and following the prompts to print out a new card. A card that you print out yourself will serve as your official Medicare card going forward, and there is no need to request a new one if you print it yourself.

  4. If you’re enrolled in a Medicare Advantage (Medicare Part C) plan or Medicare Part D Prescription Drug plan and you lose your Medicare plan card, call the Medicare Drug Integrity Contractor (MEDIC) at 1-877-772-3379. You should also contact your plan carrier directly. If you are enrolled in a Medicare Supplement Insurance (Medigap) plan and lose your Medigap card, be sure to call your insurance plan carrier directly.

  5. If you worked for a railroad and receive Railroad Retirement Board (RRB) benefits, you may contact the RRB at 1-877-772-5772 between 9 a.m. and 3:30 p.m. on Monday, Tuesday, Thursday or Friday and between 9 a.m. and 12 p.m. on Wednesday to report your lost or stolen Medicare card and to order a replacement.

  6. You may also use your online mySocial Security account to order a replacement Medicare card.

  7. Whether ordered over the phone, in person or online, a replacement Medicare card can take up to 30 days to arrive in the mail. You may request a letter from the Social Security Administration that can be used as proof of coverage until your new Medicare card arrives. If you need more immediate proof of coverage, you may visit your local Social Security office in person and request proof of coverage.

How Can I Get My Medicare Number Without My Card?

If you need your Medicare number but you don’t have your Medicare card, you can log into your Social Security account to find your Medicare number.